Privacy Policy for Soleado Elements Pvt. Ltd.

Last Updated: [19th Jan 2026]

We place the highest importance on respecting and protecting your privacy. Our relationship with our attendees, customers, artists, partners, vendors, and collaborators is our most valuable asset. We want you to feel comfortable and confident while engaging with our events, platforms, and services.

The objective of this Privacy Policy (“Policy”) is to help you understand the type of information we collect, the purpose for which it is used, how it is shared, our practices relating to cookies, data security, data retention, withdrawal of consent, dispute resolution, and your legal rights.

This Policy applies to the use of or access to the website, event pages, ticketing links, registrations, and services operated or promoted by Soleado Elements Private Limited (“Soleado”, “we”, “our”, “us”).

What We Provide

Soleado Elements Private Limited is an event management and experiential entertainment companyengaged in conceptualising, organising, promoting, and executing live events, festivals, concerts, corporate events, brand activations, cultural programs, and private gatherings.

Our services include: - Event planning, production, and on-ground execution - Ticketed and non-ticketed event management - Coordination with artists, performers, vendors, and venues - Event marketing, promotions, and audience engagement - Entry management, access control, and crowd coordination - Customer support related to event registrations and attendance

By offering these services, Soleado aims to deliver memorable live experiences while ensuring operational efficiency, safety, and compliance with applicable laws.

Information We Collect

Personal Information

When you interact with us or attend our events, we may collect: - Name, email address, and mobile number - Age or date of birth (for age-restricted events) - Government-issued identification details (only where legally or operationally required) - Emergency contact details (where required for safety purposes)

Event & Transaction Information

· Ticket booking details and order references

· Check-in, access control, and attendance records

· Refund, cancellation, or rescheduling request

· Communications with our support team

Note: We do not store sensitive financial information such as card numbers, CVV, UPI PINs, or banking passwords. All payments are processed through third-party ticketing platforms or payment gateways.

Technical & Usage Information

When you visit our website or event pages, we may collect:

- IP address, browser type, and device information

- Pages viewed, time spent, and interaction data

- Cookies and similar tracking technologies

How We Use the Information

We use your information for the following purposes:

- To manage event registrations, ticketing, and entry

- To communicate event-related updates, changes, safety instructions, or emergencies

- To provide customer support and resolve disputes

- To comply with legal, regulatory, and safety requirements

- To improve event experiences, planning, and operations

- To prevent fraud, unauthorized access, or misuse of services

- To conduct internal analysis and business planning using aggregated and anonymised data

Sharing of Information

We may share your information strictly on a need-to-know basis with: - Ticketing platforms and payment gateways - Event venues, security agencies, and access-control vendors - Artists, performers, or event partners (only where operationally required) - Government, regulatory, or law enforcement authorities when required by law

Soleado does not sell or trade personal data. Once information is lawfully shared with third parties, it is governed by their respective privacy policies, and Soleado shall not be responsible for their independent practices.

Cookies

We may use cookies and similar technologies to: - Improve website functionality and user experience - Remember preferences and settings - Analyse traffic and engagement patterns

Cookies do not store sensitive personal or payment information. You may modify your browser settings to manage or disable cookies; however, some features may not function properly as a result.

Identity Theft & Phishing

Soleado will never ask for sensitive personal or financial information such as passwords, OTPs, card details, or banking credentials via email, SMS, or phone calls. If you receive any suspicious communication claiming to be from Soleado, we advise you not to respond and to report the same immediately.

Information Security

We implement reasonable technical and organisational measures to safeguard personal data against unauthorised access, loss, or misuse. While we strive to protect your information, no system can guarantee absolute security, and you acknowledge the inherent risks associated with digital platforms.

Third-Party Platforms

Our website or communications may contain links to third-party platforms, including ticketing partners or social media platforms. These platforms are governed by their own privacy policies, and Soleado shall not be responsible for their content, security, or data practices.

Data Retention

We retain personal data only for as long as necessary to: - Fulfil event-related purposes - Comply with legal, regulatory, or accounting obligations - Resolve disputes and enforce agreements

Certain records may be retained for a minimum period as required under applicable Indian laws.

Withdrawal of Consent

You may withdraw your consent by contacting us in writing at hello@soleadogroup.com. Withdrawal of consent may affect your ability to access certain services or attend events where such information is mandatory.

Legal Disputes & Grievances

Any disputes arising out of or in connection with this Policy shall be resolved in accordance with Indian law. Disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996, with the seat and venue of arbitration at Bangalore, India. The language of arbitration shall be English. Courts at the said location shall have exclusive jurisdiction.

Disclaimer

Soleado shall not be liable for any loss or damage arising from inadvertent disclosure of information, system failures, third-party actions, or events beyond its reasonable control.

Changes to This Policy

We may update this Policy from time to time. Changes will be reflected by updating the “Last Updated” date. Continued use of our services after such updates constitutes acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy, you may contact us at:

Soleado Elements Private Limited
Email: hello@soleadogroup.com
Address: Number- 10, 6th cross, LBS Nagar, Kaggadaspura, Vimanapura, Bangalore North, Bangalore- 560017, Karnataka